The pandemic has forced us whether individuals, entrepreneurs and organisations to look at our previous practices and consider the much needed change. We can’t be relying on old thinking and expect new results from this situation. Now is the crucial time and basis for work redesign. It will not come back again – maybe for another 5-10 years.

We have come to these conclusions that organizations should spend less on building the innovation’s capacity. To make success with innovation initiatives, corporations need to consider the innovation ability —the business model, customer experiences, and the service system— that become the value drivers.